Motorcycle Hire T&C's
Haggis Tours Ltd – Motorcycle Hire Terms and Conditions
PLEASE BE AWARE AND FAMILIARISE YOURSELF WITH OUR TERMS AND CONDITIONS
BEFORE YOU MAKE YOUR BOOKING.
1) Hire Conditions
To be eligible to hire our motorcycles you must be able to satisfy the following conditions:-
• You must be between the ages of 23 and 69 unless otherwise agreed.
• You have held a full UK CAT A motorcycle license for at least 2 years with a maximum of 6 points and are able to demonstrate you have had regular riding experience.
• Provide your Full Driving Licence or Provisional licence with Pass Certificate for the category of
vehicle you want to hire
• Provide your Driving Licence Check Code from DVLA (available at
• You must be able to provide passport along with 2 forms of utility bill or official dated document (no more than 3 months old)
• Non UK residents:- Your driving license must show, in English, corresponding motorcycle entitlement for the category that you wish to hire , or provide an interpretation with International Driving Permit. In addition, passport and proof of accommodation in UK is required.
• You must not have had insurance declined and/or renewal refused and or insurance or cover cancelled by any motor insurer.
• You must not have been involved in more than one-fault incident within a 3-year period immediately prior to hiring a vehicle.
• Don't have any criminal convictions.
• It is expressly forbidden to use any of our vehicles for competition, rally, trial, track day,
motocross, enduro events, performance test, race of trial of speed whether between motor vehicles or otherwise.
2) Driving Offences
All driving offences must be declared to us prior to hire and must be acceptable to our insurers. Failure to advise us in advance may result in the refusal of hire and loss of rental charge.
Hirers must not have been disqualified from driving during the last 24 months or have currently on their licence three or more convictions or any of the following offence codes in the last 5 years:
• UT - Theft or unauthorised taking • DR - Drink or Drugs
• DD - Dangerous Driving
• BA - Driving whilst disqualified
• LC - Licence
• CD - Careless Driving
If you are in any doubt, please contact us for clarification
There are restrictions imposed by our insurers, which mean that we are unfortunately unable to hire to persons in certain occupations namely but not solely:
• Food delivery services
• Bookmakers, turf accountants, gambling industry including amusement arcade, fruit machine,
casino or club employees.
• Entertainment and related industries including fairground employees • Professional sports persons ,
• Professional models
• Publicans or persons working in the licensed trade
• Street and market traders
• Scrap Metal merchants and dealers
• Diplomatic Personnel
• Courier or messengers
• Other Occupations notified to us by our insurers.
3) Medical Limitations
You do not have any physical or mental defect, impairment of sight, hearing, heart, diabetic or epileptic condition or other complaint unless they have been notified to DVLA and a license has been issued, and the conditions or restrictions to that license are kept to.
4) Hire Periods
Minimum hire period is one day (24 hours). For the purposes of hiring, we deem that the days starts at 09:00 i.e. bikes may be collected after 09:00 and must be returned prior to 09:00, unless otherwise agreed. Dependent upon utilisation it may be possible for hire periods to start before this time upon request.
At the end of the hire period, hirers must ensure the bike is returned to our office by the agreed time. Any hirer returning a bike outside the agreed hours will be charged a hire excess rate of £25 per hour or part thereof until the bike is returned.
6) Extra charges / fines
All speeding tickets, parking fines, congestion charges, toll charges and any other chargeable offence are the responsibility of the hirer.
ALL PENALTY CHARGES THAT ARE DEALT WITH BY OUR COMPANY WILL INCUR AN ADMINISTRATION CHARGE OF £30.00 PER ITEM.
7) UK Use Only
Bikes are only permitted to be used within the UK Mainland for social, domestic or pleasure use only. The Scottish Islands are also allowed however it becomes your responsibility to return the bike to the mainland should any fault or accident, regardless of fault occur.
Mileage is unlimited
Initially a NON REFUNDABLE deposit of £30 per day must be made upon booking via Credit/Debit card or BACS.
On collection of your rental Motorcycle a deposit of £1000 is secured against the hire for insurance excess and against the Motorcycle and riding equipment. These funds are secured on a debit or credit card. No cash can be accepted. These funds for the deposit are reserved in case of any damage, theft or charges incurred whilst the bike is in your possession, on signing the hire agreement form you are authorising us to debit your card for any additional charges, and these include: extended rental periods, damage, late charges, fuel refills, punctures or unpaid penalty charges.
Deposit will be refunded when the motorcycle and/or equipment is returned undamaged (subject to inspection). If bikes are returned dirty, a full inspection cannot be made until the bike has been cleaned, this will not be done immediately OR while you wait.
If any reservation needs to be cancelled, this must be done by telephone within normal working hours. No refunds will apply.
In the event of booking date change, if the proposed new date is available there is no charge. If the date is not available the booking will deemed to be cancelled and no refund will be given.
We reserve the right to cancel at any time, and a full refund will be given in that circumstance.
11) Hire Payment
Full payment of the hire charges (less the deposit paid at the time of booking) is required to be paid in full prior to the hire commencing. This will include the costs of any riding equipment for pillion passengers, airport pick up fee and camping equipment fees.
12) Collection and Delivery
Motorcycles can usually only be collected from the hire office by the person hiring the vehicle. We do provide a delivery service of motorcycles at a small fee.
Only you will be entitled to ride the Motorcycles. The hirer will be comprehensively insured by us. You will be required to pay the insurance excess in the event of any insurance claim that is made as a result of your actions.
A full breakdown of the claim and charges will be made available to the hirer upon his request prior to any payment being taken. Should damage occur the deposit will be held for a period of up to 30 days from damage caused, whilst the repairs costs are assessed.
There is a £1500 insurance excess. £1000 of this is collected at commencement of hire and returned to customer 24-72 hours after the bike is returned, as long as no damage has occurred to the bike during the hire period. If damage has occurred the £1000 excess will be forfeited and you will become liable to pay the further remaining £500.
In the event of an accident, theft or rider error, for example wrong fuel, loss of keys etc, you will be covered with breakdown assistance, however you will be responsible and charged accordingly for repairs, loss, damage, relay, recovery and or repatriation. The hire period agreed will end at this point with no refund or replacement bike.
13.1) If a bike is damaged whilst in the possession of the hirer , the hirer will be responsible for the damage however caused. This also applies to damage caused to the bike whilst it is unattended.
13.2) If through the actions of any hirer, conscious, accidental or deliberate, the insurance cover for a bike becomes void, then that hirer will become personally liable for the full costs incurred as a result of their negligence.
13.3) In order to meet our insurance obligations hirers may not use any bike:
• for any form of business use
• to tow or pull anything
• in a way that would exceed legal or manufacturers guides for safe operation
• if the driver is under the influence of alcohol or/and drugs which may affect riding ability • on any road or other driving surface that has not been adopted by the local authorities. • for any form of race, trial, rally, track day or other competition
• for commercial, financial or personal gain
Our insurance policy will be made available for you at any time on request and copies are available in our office for viewing.
The hirer must not under any circumstances admit liability for any damage, accident or claim to any persons without our consent. If an accident occurs, please remain with the bike and contact us prior to exchanging the required details. DO NOT ADMIT LIABILITY IN ANY FORM.No hirer is to attempt to make, or accept payment from a third party as compensation.
We will always try to ensure that bikes are available for reservations; however, this cannot be guaranteed due to the ever present risk of breakdown, loss or other factors beyond our control. In
the event of any reserved bike not being available, you will be advised as soon as possible. Our liability is limited to refunding any monies paid with no liability being made for any other loss.
16) Fuel Charges and Fuel
Hirers are responsible for fuel charges. Bikes are supplied with a full tank of fuel and are expected to be returned in the same condition. If the fuel level is not the same on return then the hirer will be invoiced for the fuel used at the current local retail price plus a £20 administration charge. Bikes are only to be refuelled with a correct grade of petrol as recommended by the manufacturer.
17) Oil & Water
All bikes will be provided with oil and water levels at the optimal levels. Hirers must not add any fluids to the vehicles without prior consent with the exception of fuel.
If general top ups of fluids, engine coolant, engine oil, brake, and clutch fluids are required during hire
period the hirer must contact us immediately. Failure to comply may result in serious damage to the bike for which the hirer may be held financially responsible.
All bikes will be rigorously checked prior to and following each hire period and a pre hire condition report completed . Readings will be taken in relation to tyre tread depth and condition, wheel condition, bodywork and paintwork condition, fluid levels, electrical, mechanical and hydraulic systems.
Hirers need to be aware that they are responsible for theft of the motorcycle or parts on hire to them, any damage, excess tyre wear, tyre damage and punctures. Throughout the duration of the hire, the hirer is responsible for checking engine oil levels and lubricating / maintaining chain tensions. They are also responsible for replacing all fuel used. In the event of a bike being stolen the hirer will lose their deposit in full. They will not be issued with a refund for any time remaining on the hire period and will not be given a replacement bike. Keys and any accessories must be returned to Haggis Tours or the hirer will be responsible for further charges to cover the replacement. If the keys are not returned the hirer will be responsible for the entire value of the motorcycle on hire to them.
If any hirer is deemed to have caused unacceptable wear and/or damage to the bike through negligence or deliberate action, additional charges will be made.
If any bike is damaged in any way while in the possession of a hirer, then the hirer must report the damage to the office immediately. If damage is such that the bike may not be moved, the hirer must not abandon the bike but will firstly ensure their own safety and that of any pillions and if possible secure the bike then stay with it until assistance arrives.
Hirer is required to declare that he has received the Motorcycle in good condition as described on the hire vehicle condition report and undertakes to return it in the same condition. The Motorcycle must be driven solely by the hirer.
The hirer will be responsible for any damage or punctures to tyres. If damage to tyres occurs the hirer must not ride the bike and must contact the company office to arrange for a replacement to be fitted. Tyres that are found to have been worn or damaged as a result of misuse will be charged for.
All our bikes come with full breakdown cover. Details are provided at the time of hire.
21) Hirer I.D.
Bikes may only be collected by the person who will be riding the bike, and will be required to provide positive picture identification (driving license and passport). If identification cannot be verified the reservation will be cancelled and any costs incurred charged to the hirer.
During the Hire period, hirers are required to ensure that the security of the bike in their possession is maintained. When not in use bikes must have steering lock applied , the alarm systems activated by removal of ignition key and stored in a safe place. Bikes, wherever possible should not be parked on the street and hirers should seek parking facilities displaying the 'Secure Car Park' sign
23) Driver Suitability
All hirers will be required to consent to and pass all checks relating to identification, license endorsements, insurance claims history and driver suitability.
24) Hirer Personal Belongings
We offer a service for storing any excess luggage the hirer may not wish to take with them during the rental period. The management accepts no responsibility for loss or damage to Hirers personal belongings stored on our premises during the hire period.
25) Data Protection Act
All information held will be kept in accordance with data protection guidelines 1982 & GDPR 2018 and will not be used for any other purpose than that for the operation of the Hirers account. We are required by our insurers to maintain these records for a period of 3 years. We will destroy all financial details once we are satisfied that all fees and any applicable charges that may have been incurred have been met.
We will not pass your personal information onto third party companies unless it is a legal requirement or with your consent.
We may keep your contact information for Haggis Tours Ltd marketing purposes, if you do not wish us to do this please inform us at any time. By contacting us either by phone, email or post at +44 (01463)898027 or
We may share your information with other suppliers in the course of booking your hire
Any obligations, legally binding or implied may not be assigned to others by any hirer under the terms of this agreement.
Motorcycling is potentially a dangerous pastime! We would like to bring to your attention that customers are covered by full comprehensive insurance for road risk only. The renter is not responsible for any accidents, mishaps or personal injuries and do not provide personal accident insurance.
The management reserves the right to refuse hire for any reason.
27) Third Parties
Any person who is not party to this agreement is not entitled to retain any rights to enforce any of its terms and conditions as detailed in the Rights of Third Parties Act 1999.
The terms and conditions as detailed here and such constituted terms of ownership will at all times be
governed and interpreted in accordance with Scottish Law and under the jurisdiction of Scottish Courts.
Any obligations, legally binding or implied may not be assigned to others by any hirer under the terms of this agreement. However the Haggis Tours Ltd may be entitled to appoint or assign its obligations to any party under the terms of the agreement.
Haggis Tours Ltd is not responsible as far as the law permits, for any damage, injury or loss suffered to, or by the actions of, any Hirer or passenger accompanying the Hirer.
We, us. Our, NC500 MotoExperience or Haggis Tours refers to the trading name of Haggis Tours Ltd, a company registered in Scotland under Company No: SC590148 at 46 Provost Smith Crescent,Inverness IV2 3TG.
You, Hirer, Driver, Rider, customer, is the person hiring the vehicle from us after duly completing and signing a hire agreement.